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The Huntley-Valena Group consists of Mo Huntley and
Melinda Valena-Sheets.
Email Mo at wmh21048@aol.com
Email Melinda at msheets@gilbertandblakes.com
Professionalism
Professionalism is a state of mind. As a member of the Huntley-Valena Group Restaurant team, it is important that you think,
talk and act like a professional. You represent H-V Hospitality Group’s Restaurant and your actions reflect on the company;
it shows in your uniform and in your manner. Whenever you are on duty, it is show time! Your performance should be meticulous
from the moment you enter the building to the moment you leave. We mean to impress our guests with service and food they'll never forget.
Positive Mental Attitude
It is absolutely essential that you maintain a high level of enthusiasm and energy while working every shift your positive mental
attitude makes our guests feel welcome. Their satisfaction is your single most important goal. The best tool you have to project a
positive mental attitude is a sincere friendly smile. Your attitude shows in your smile; it creates an ambience of hospitality that
leaves the guest feeling pleased with their dining experience. A positive mental attitude is contagious and will encourage an atmosphere of success.
Aim To Please Approach
An aim to please approach ensures guest loyalty. Immediate response to any guest need reflects your commitment to do whatever it takes for guest satisfaction.
Knowing you have the resources available to create a successful dining experience results in a great sense of pride. Our guests return because of your enthusiasm
and genuine desire to make them happy.
Teamwork
Teamwork is the foundation of Huntley-Valena Group Restaurant's service. It ensures that service and efficiency are at their best. High energy from our staff is the
driving force behind teamwork. Your sense of urgency creates an atmosphere in which the guest clearly perceives that their needs are of the utmost importance and will
be met. Our time standards are set to create such an atmosphere. Every guest is your responsibility. You must count on your team members and they must be able to
count on you; together you create our future.
In everything you learn throughout your training, always remember to instill these values into your work. These values will give you absolute confidence in the product
you are representing. Remember: we are only as good as our guests' most recent meal with us. Professionalism, a Positive Mental Attitude, an Aim To Please Approach and
Teamwork will guarantee pride in a job well done and will ensure a great dining experience.
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